At Shri Ji Jewellers, we are committed to providing high-quality gold jewelry and ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

1. Returns

• Eligibility: You may exchange items within 10 days from the date of delivery. To be eligible for a exchange, the item must be unused, in its original condition, and in the original packaging.
• Non-Returnable Items: Certain items are non-returnable, including custom-made or personalized jewelry, and items marked as final sale. Please check the product description for return eligibility before purchasing.

2. Return Process

• Initiate a Return: To initiate a return, please contact our customer service team at [email address] or [phone number] with your order number and details of the item you wish to return.
• Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item. Returns without an RMA number will not be accepted.
• Shipping: Pack the item securely and send it to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to our error.

3. Refunds

• Processing Time: Once we receive your returned item and verify its condition, we will process your refund within [insert number] business days. Refunds will be issued to the original payment method.
• Shipping Costs: Shipping charges are non-refundable, except in cases where we made an error in your order.

4. Exchanges

• Exchange Policy: If you wish to exchange an item for a different size or design, please follow the return process above and place a new order for the replacement item. We do not offer direct exchanges; returned items will be processed for a refund.

5. Damaged or Defective Items

• Inspection: If you receive a damaged or defective item, please contact us immediately at +91 98914-28000 with your order number and details of the issue. We will provide instructions for returning the item and arranging for a replacement.

6. Special Orders

• Custom Jewelry: Custom or personalized jewelry is non-returnable and non-refundable unless defective or incorrect. Please review your custom order details carefully before confirming.

7. Contact Us

For any questions or assistance regarding returns or refunds, please contact our customer service team:

Shri Ji Jewellers
Address – First Floor, 2803, Khasra/Plot No.-78, Gali No.- 19-20, Beadon Pura, Karol Bagh, New Delhi, Central Delhi, Delhi, 110005
Email – info@shrijijewellers.in
Phone Number – 98999-80000
Order Number – 98914-28000, 97182-48000

We appreciate your business and are here to ensure your satisfaction with every purchase.